Refund Policy

1. Policy Scope

This Refund Policy is applicable to all shopping orders generated on the somaus.it.com platform, standardizing the return qualification, refund conditions, processing cycle and related service rules of platform orders. This policy is formulated based on the platform’s customer service system, aiming to fully protect the legitimate shopping rights and interests of all users.

2. Return & Refund Eligibility Period

somaus.it.com provides a 60-day long-term return and refund guarantee service for all customers. Customers who are dissatisfied with the purchased products, receive defective goods, or have other legitimate shopping demands can initiate a return and refund application within 60 days from the date of order delivery. Beyond the 60-day valid period, the platform will no longer accept return and refund applications in principle, to ensure the standardized operation of after-sales services.

3. Free Return Service Rules

The platform provides full free return services for all eligible returned orders. Customers who meet the return conditions do not need to bear any return shipping fees or after-sales handling fees. We provide a one-stop free return channel to reduce the after-sales cost of customers and realize a worry-free return experience. All return procedures are operated in accordance with the unified process of somaus.it.com, with simple procedures and efficient processing.

4. Product Return Conditions

To ensure the normal processing of refunds, the returned products need to meet basic conditions: the products are unworn, unwashed, free from man-made damage, stains and odor, and retain the original product tags, packaging and accessories. For hygienic consideration, partial intimate products that do not affect secondary sales can be returned normally if they have quality problems. The platform will strictly check the returned goods after receiving them, and only the products that meet the return standards can enter the refund process.

5. Refund Processing Cycle

After receiving and verifying the returned products submitted by customers, our professional after-sales team will complete the review and confirm the refund qualification within the specified time. All eligible refunds will be processed within 5 to 10 working days after the completion of goods inspection. The refund will be returned through the original payment channel used by the customer when placing the order. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment institution, and the platform will actively follow up on the refund progress.

6. Special Instructions

If the customer’s return application is invalid due to non-compliant product status, overdue application or other personal reasons, the platform has the right to reject the refund application. For orders with confirmed quality problems of the product itself, the platform will prioritize processing refunds and provide corresponding after-sales solutions to ensure customer satisfaction.

 

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